Refund & Cancellation Policy

Cancellation Policy

Since RPSL CLUB provides a digital service where resumes are sent instantly to RPSL-registered companies, cancellations are not possible once the resume submission process has started.

If a user enters incorrect details or uploads the wrong resume, we may assist in correcting the profile for future submissions, but the ongoing sending process cannot be reversed or cancelled.

Return Policy

Our platform does not sell physical goods or products. All services are digital and delivered electronically. Therefore, a return policy is not applicable.

Refund Policy

All payments made on RPSL CLUB for resume sending services are non-refundable. Once a resume is submitted for dispatch to RPSL companies, the process begins immediately and cannot be undone.

Refunds will not be issued in the following cases:
• Wrong resume uploaded by the user
• Wrong rank or category selected
• No response from companies (as hiring decisions are not in our control)
• User dissatisfaction with the number of replies or interview calls

Refunds may only be considered if the payment was deducted but the service was not initiated due to a technical failure on our platform. Users must report such issues within 24 hours at support@rpslclub.com.

Membership Policy

Any seafarer, cadet, rating, officer, or maritime job seeker may use RPSL CLUB to send their resume to RPSL companies.
Employers, shipping companies, or recruiters may also use our platform to receive resumes or verify applicant information when applicable.

We reserve the right to restrict or suspend access if a user submits fraudulent documents or misuses the platform.